Website Shipping & Returns Policy

Shipping

• Order Processing: We aim to process and ship orders within 2-5 business days of receiving them.
• Shipping Methods: We offer several shipping methods, with varying delivery times and costs. You will be able to choose your preferred shipping method at checkout.
• Shipping Costs: Shipping costs are calculated based on your order weight, destination, and chosen shipping method. You will see the estimated shipping cost before finalising your order.
• Order Tracking: Once your order ships, you will receive a notification email with a tracking number. You can use this number to track the progress of your shipment.
• Age Verification: For age-restricted products, an adult signature may be required upon delivery. Please ensure someone 18 years or older will be available to receive the package.



Returns & Exchanges

• Return Policy: We accept returns of unopened and undamaged items within [Number] days of purchase.
• Return Process: To initiate a return, please contact us at info@flipsideenergy.com with your order number and reason for return. We will provide you with further instructions on how to return your items.
• Return Shipping Costs: You will be responsible for the return shipping costs unless the return is due to our error (e.g., incorrect item shipped).
• Refunds: Once we receive your returned items and confirm they are unopened and undamaged, we will issue a full refund to your original payment method within 14 business days.
• Exchanges: We currently do not offer exchanges. If you would like a different product, you will need to return your original item and place a new order.
• Non-Returnable Items: We cannot accept returns of opened or damaged items, or items purchased on sale or with a discount code.



Please Note:

We reserve the right to modify this Shipping & Returns Policy at any time without prior notice. This policy applies only to orders placed on the Flipside Energy website.




Contact Us:

If you have any questions about our Shipping & Returns Policy, please contact us at info@flipsideenergy.com